Contact Center Professional Services
Getting useful information from across and outside your organization takes time, processes, people and money. You rely on the accuracy of that information, but you don’t have time for the distractions or the frustrations of navigating, integrating and validating dissimilar spreadsheets and flat files.
Upper Quadrant's professional services teams work to ensure that you have the insight you need, when, where and how you need it.
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Call and Sales Forecasting
Upper Quadrant offers two forecasting services, Forecasting Empowerment and Forecasting Management. Both offerings use media plans, response rate models, response curves and day weighting to generate daily, weekly, monthly, quarterly or annual forecast. With Forecasting Empowerment, we work with your team to enable them to generate forecasts. With Forecasting Management, we will generate the forecasts for you.
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800# Usage Review
Do you have enough or to many 800#s? Do you have a bank of 800#s waiting idle just in case? Upper Quadrant will conduct a review of 800# numbers and usage to help you find the balance to satisfy operations while optimizing tracking capabilities.
- Identify 800#s ready for re-assignment or retirement
- Justify a business case for adding or retiring 800#s
- Ensure 800# assignment rules utilize 800# best practices to ensure optimized tracking
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Call Center Geo Performance Snapshot
A one-time or ongoing analysis of caller data to glean insight into market level trends based on IVR, ACD, predictive dialer, sales, and customer information. Upper Quadrant will help you evaluate calls by market, sales by market, conversion by market, dispositions by market, service activity by market in an effort to uncover trends and patters so you can improve overall performance and gain strategic insight.
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Response Curve Development
Using a proven approach Upper Quadrant will create marketing response curves used to drive call volume and sales forecasts that will aid in optiming staffing levels for your contact centers.
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