"With UQube, we track the entire lifecycle of a sale. We can pinpoint exactly which program drove the customer to call, how the call was handled, and what drove the conversion.” –Director, Contact Center Ops

UQube Inbound Telesales

You lead the drive to convert prospects to customers, leveraging multiple internal and external vendors and contact centers to close deals and generate revenues.

To continually beat yesterday's numbers, you rely on summary and granular level call center data to assess the effectiveness of your vendors, agents, scripts, lists, and associated marketing campaigns.

Consolidating all of your metrics to get an apples to apples view of vendor performance requires hours of sorting through spreadsheets just to compare close rates. Assessing performance completely, seems impossible.

UQube Inbound Telesales gives you immediate access to call center metrics across all of your vendors, centers and switches, providing vendor to vendor comparisons, ongoing insight into vendor and agent performance and comprehensive measurement of performance against SLAs and KPIs.