"Now I can come in every morning and look at one consolidated view of my call center operations. UQube makes my job so much easier!"

Cross Vendor Analytics

Your vendors are your voice to your customers. They lead the conversation and work to close the sale.

Developing a true apples to apples comparison of your vendors requires sophisticated and time intensive analysis of multiple, dissimilar, performance reports and data sources.

Which vendors continually outperform the others? Which deliver the best results for your money? Which should you re-consider?

UQube Telesales automatically integrates and benchmarks vendor performance metrics to give you actionable, in-depth, dashboard and detailed reporting comparisons of vendor effectiveness. 

• Immediately compare vendor performance trends, side-by side, daily, across campaigns and over time
• Motivate and manage vendors with blind peer to peer performance comparisons
• Manage vendor performance against SLAs and corporate goals in the context of their peers
• Perform comprehensive, regional, program, agent, script and disposition code analysis within a single application
• Report and analyze financial metrics and other key performance indicators rapidly and easily