UQube Contact Center Features

UQube simplifies the most common and some of the most complex operational functions to enable you and your team to focus on strategy and execution, not data aggregation and report generation, empowering you to deliver results that matter.

	800# - DNIS Management Enforces best-practices and cost management around TFN (800#), URLs, Promo Codes, Online Tracking Tags and other tracking codes to ensure marketing reporting is accurate and tracking code costs are minimized.  Learn More...
	Centralized Reporting UQube delivers your data to you, your team, and your vendors, when and how you need it so that you can analyze performance, manage to goals and agreements, and strategize for continually improved numbers.  Learn More...
	Data Aggregation Upper Quadrant’s DxE automatically consolidates, validates and interlinks contact center, sales and overlay data, giving you immediate access to comprehensive telesales performance and revenue results. Learn More...
	Data Characterization UQube makes it easy to characterize data so that you can glean the most insight possible our of your contact center operational data.   Learn More...
	Call Flow Analysis In depth reporting at your fingertips!  From the initiation of a call bouncing from the cloud, to an IVR and then to agents, with UQube tracking and reporting on the life of your calls is easy.   Learn More...
	Geographical Analysis Increase sales without increasing cost by focusing geo targeted media on markets that drive sales, versus those markets that under perform, or are over fished. Learn More...
	Call and Sales Forecasting Systematically link key inputs to response curves and forecast models to deliver forecasts with the click of a button. Learn More...
	Response Curve Management UQube Response Curve Management takes out the guess work and manual work of evaluating and creating curves. Learn More...
	Security Control who can see what and do what with role based security.
	UQube PowerSheets ™ Seamlessly go between UQube and Excel using UQube Powersheets - intelligent data aware Excel Spreadsheets so people can still work in the comfort of Excel.