Multiple vendors, multiple sites per vendor, switch volume spreadsheets, agent spreadsheets, raw sales spreadsheets. How frustrating is Monday morning when you get your stack of 20+ spreadsheets, 4 are missing, 3 have invalid data and you have your Monday meetings in 2 hours? How are you supposed to handle all the data? Make it useful?
Now imagine enjoying your Monday cup of coffee, free of data worry, and with a few clicks have your answers well in advance of that Monday meeting. Easily know what your call flow, sales, conversion rates, program mix is and more!
UQube makes that a reality by delivering data right to your desktop. Free yourself and your team from the rigors of "search and stitch" data herding and report building. UQube's Data Exchange Engine (DxE) systematically consumes and centralizes all your IVRs, contact centers, contact sites, CRM, Geographical Overlays giving you the KPIs and metrics that you need to drive critical decisions.
Upper Quadrant’s DxE establishes automated data transfer to and from UQube quickly and easily. Wake to comprehensive telesales performance results. No one from IT is needed. Your data finds its way to you without distracting anyone on your team.
The UQube DxE Supports:
Synthesize and normalize your data from all of your sources for accurate, actionable, insight. Consolidate, validate and interlink your IVR, contact center, CRM, geographical overlay data, and internal data marts as you sleep. Onshore or Offshore centers, 1 center or 200 centers it doesn’t matter.
Any data source:
Create full scale visibility across your entire telesales organization.
Data Integrity and Alerts
Your data is your analytical foundation. The DxE works to ensure that your decisions are based on good, solid, clean numbers. Keep your data pristine and your team abreast of any data foibles with automated data integrity monitoring and alerts.
Highly visible alerts prominently placed on your Dashboards and reports notify you of gaps and all data failures, while email notifications inform all need to know parties to enable rapid, proactive response. Click through all of your alerts to failure details to get the scoop on why a failure occurred. Data integrity reporting gives you the deep dive needed to monitor vendor performance to SLAs. And get the good news too. Users can subscribe to data feed successes for both first time loads and reloads, keeping your up to date as data makes way to you.
Data comes in. You analyze and act. UQube’s DxE consolidates and interlinks your data, allocating responses and sales automatically to feed deep dive analytics. Dashboards and reports provide full scale analysis within UQube. Data exports let you pull anything that goes into UQube out of UQube with the click of a button to feed additional analysis in other systems and in Excel. It’s all self service and designed to make it easy for you to work the magic that you do.