We make telesales reporting simple and at the same time provide flexibility for advanced deep dives into your call data. We assemble the data silos and standardize KPIs and metrics so you don’t have to.
For those reporting requirements that are unique to you, Upper Quadrant provides access to UQube Objects. Control who sees what metrics, specify vendors who log in can only see their data, define your own metric calculations and build in specific business logic. UQube Objects, which are meta data driven and maintained by Upper Quadrant, tailor data to your needs.
UQube Telesales reporting is designed to answer questions. Create a question once, save that question and have your answers always one click away. Monday’s meetings, the next quarterly review, fire drill deep dive, none of them are scary anymore because the answers are waiting for you in UQube.
With basic settings, you are running a report with a few clicks. If you want to get fancy you can apply filters, select what data to show/hide, or highlight data that is business critical.
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Summary
Drill down into your data by contact center, program, offer, TFN, calling list, script, agent, and more! |
Trending
Are you getting better or worse over time? Day over day, week over week, day parts, day of weeks, trend it all! |
Comparison
Quickly compare contact centers, programs, offers, TFNs, calling lists, scripts, agents, and more! |
With basic settings, you are running a report with a few clicks. If you want to get fancy you can apply filters, select what data to show/hide, or highlight data that is business critical.
Click image to view marketing report sample
